TouchPoint One Gamification Solution Galvanizes Contact Center
Workforces from Frontline to C-Suite
INDIANAPOLIS, Indiana, March 06, 2019 —
TouchPoint One, the leading provider of employee engagement
and performance management solutions for contact centers,
today announced new A-GAME Hoops and Tiki Beach performance
gamification challenges. A-GAME Hoops brings college and pro
basketball tournament madness into the contact center to boost
morale, recognition, and team camaraderie for game-changing
performance. A-GAME Tiki Beach energizes the workforce through
a tropical paradise themed, island-hopping quest for surf,
sun, and achievement. Multiple A-GAME tournaments kicked-off
this week in the U.S. and globally.
“Maintaining a metrics-based performance strategy doesn’t
have to be boring, risky, or complicated,” said Greg Salvato,
CEO of TouchPoint One. “Decision-makers concerned that
gamification is yet another burdensome, siloed system will
appreciate A-GAME’s complete integration with the Acuity CCPM
platform as well as how it enables senior managers to
participate directly in the fun. Effective gamification is
a natural extension of enlightened performance management
and TouchPoint One continues to lead in the development of
innovative performance management solutions with a proven
record of delivering extraordinary business results.”
A-GAME disrupts business as usual by transforming day-to-day
work routines into stimulating, formative and productive
experiences. It raises the bar on self-awareness and
accountability, strengthens teams and organizations, boosts
management effectiveness and capacity, and maximizes the
value of systems and data as it attacks head-on employee
turnover, absenteeism, and attitude challenges.
A-GAME Key Features and Capabilities
Transforms ordinary operational routines into engaging,
Game scoring integrated with core business metrics and
Limitless themes; Gridiron/football, Goalz/soccer,
Hoops/basketball, Tiki Beach, Dragons, etc. Have something
new in mind – we’ll create it
Integrates siloed business systems data and generates
actionable intelligence via out-of-box and customized
dashboards and reporting to all stakeholders.
Inspires employees, heightens accountability and focus
on performance metrics.
Xtreme - VIP “fantasy” league enables direct participation
by senior/C-level leadership.
Customizable online personas, peer-level recognition/encouragement.
Individual, team and league leaderboards, rankings, badges,
trophies, awards, statistics and trends displayed in real-time
via role-controlled dashboards.
Messaging and chat gives employees direct access to alerts,
notifications, surveys, coaching, quizzes and more.
A-GAME integrates efficiently and securely with existing systems
and data and scoring is based on any combination of Key Performance
Indicators (KPIs) or balanced score. Game duration can be
aligned to calendar weeks or pay periods and season length is
completely configurable. Cloud or on premise apps, spreadsheets,
data warehouses and more combine seamlessly with data generated
via A-GAME’s native employee engagement and workflow
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About TouchPoint One
TouchPoint One is the leading provider of employee engagement
and performance management solutions for contact centers. The
Company’s Acuity product is a full-featured contact center
performance management platform that enables improved decision
making, talent development, and process execution at every
operational level. TouchPoint One customer contact solutions
deliver the rich benefits of gamification, balanced scorecards,
employee dashboards and advanced performance management through
innovative design and complete, functional alignment with business
processes and strategies.
TouchPoint One, Acuity, A-GAME and A-GAME Xtreme are registered
trademarks of TouchPoint One, LLC. All other registered or
unregistered trademarks are the sole property of their respective
owners. ©2019 TouchPoint One, LLC. All rights reserved.