Contact Center Gamification Solutions & Product Information

TouchPoint One Contact Center Performance Management Platform - Acuity

Acuity is a performance management and employee engagement platform that optimizes people, processes and technology to strengthen culture, the employee experience and business results.

TouchPoint One Agent Coaching System - "Sidekick"

Sidekick’s got your back — accelerating supervisor performance with an intelligent system for coaching, recognition, review, and performance management.

TouchPoint One Gamification - Summary

Unleash your workforce's full potential with TouchPoint One's versatile portfolio of gamification options proven to boost morale, energize teams, and elevate contact center performance.

TouchPoint One Gamification - A-GAME Flex

A-GAME Flex puts the power of gamification in your hands enabling set up of engaging, data-driven, and purposeful competitions in just minutes. Need a quick, but lasting fix for morale, motivation, collaboration and camaraderie? Want to influence the behaviors that generate continuous performance improvement? Get Flex!

TouchPoint One Gamification - A-GAME Tiki Beach

Your journey begins on the beautiful but spooky, Kakamora Island and ends at the archipelago's ultimate enclave - Tiki Island. Reaching paradise isn't guaranteed, however. A successful voyage requires skill, determination and teamwork (a bit of luck maybe, too), but the extraordinary rewards for those who prevail will be well worth the effort.

TouchPoint One Gamified Incentive & Reward - Treasure Hunt

TouchPoint One incentive and reward solutions provide immediate recognition and acknolwedgement to employees achieving outstanding performance. Scoring is aligned with KPI and/or balanced scores sourced from the Acuity Performance Management Platform and/or other data source/s and updated at least daily.

A-GAME - Gamify Your Remote Team

The best gamification tools offer pre-made environments and automated data tracking so supervisors can focus on outcomes – not monitoring data. They just have to input the names of the players, select the KPIs they want to track, and choose a timeframe and game theme, and the platform will do the rest. Within minutes you can set up the competition, and watch as team members rise to the challenge.

A-GAME Xtreme

A-GAME Xtreme is a fantasy-sports style Executive Gamification solution developed by TouchPoint One and hosted on the Acuity Performance Management Platform.

Trusted by many

“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“

‍- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

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“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

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“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit