Open Positions at TouchPoint One

Why TouchPoint One?

Contact Center Performance Management incorporates a wide range of technologies and functional disciplines including Performance Dashboards, Balanced Scorecard, Business Intelligence (BI), Reporting, data warehouse, business process management and workflow, big data and communications − and has become a mission-critical platform for customer-focused, world-class brands. TouchPoint One is a leader in this industry and continues to deliver the most innovative and ROI-driven solutions to market. If you are interested in joining us to transform the way leaders run their business, submit your resume for general consideration to jobs@touchpointone.com.

Current Openings

Product Marketing Manager

TouchPoint One is looking for an experienced marketer with the ability to understand and articulate product value. As a Product Marketing Manager for TouchPoint One, you will drive go-to-market strategy by creating and telling inspirational stories, bridging business and technology narratives. And you measure success by your ability to mature deals to closure through these marketing programs. From high level messaging and branding strategy to the tactical execution, including collateral development, writing/editing/engaging on social media and our websites, design and development of sales support tools, serving as global editor to ensure brand and message consistency, and more. This is a full-time remote role. Salary range: $80,000 – $100,000 a year

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General Application

Interested in joining the TouchPoint One team? We are always looking for great talent and new team members to help us deliver innovative and ROI-driven solutions to the customer contact industry. Help us transform the way leaders run their business and submit your resume for general consideration today.

Learn More

General Application

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Client Success Consultant

TouchPoint One’s Customer Success team advises and guides our enterprise customers to implement Acuity, our industry-leading performance management and employee engagement software for contact centers. As a Client Success Consultant, you’ll help ensure customers are optimized and scaling easily through impactful engagements, while driving business and technical value. A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Acuity. Alongside your teammates, you ensure that customers are seeing results from Acuity and will continue their partnership with TouchPoint One.

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Trusted by many

“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“

‍- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

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“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

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“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit