• Improved Call Handling Times
• Increased Agent Utilization
• Increased Sales Conversion
• Increased Customer Satisfaction Scores
• Reduced Agent Turnover
• Reduced Absenteeism
• Increased Supervisor Span of Control
• System is a differentiator in the Marketplace
• Client has View to their Program Performance in Near Real-time
• Able to Measure and Track Contracted SLAs in Single View
• Clear, Communicated, Measured and Tracked Employee Objectives
• Effective and Consistent Employee Evaluations
• Consistent and Automated Agent Notifications
• Reduced Wrongful Termination Claims
• SaaS/Cloud solution eliminates capital investment and upgrade fees, lowers start-up and integration costs.
• Contact centers do not to have to purchase, set up, maintain, and upgrade hardware and software.
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit
