Equip. Align. Engage. Win!

Acuity's integrated suite AI-powered coaching, quality management, incentive/reward, gamification, and business process modules empower contact centers to lead with clarity, empathy, agility, and confidence.

Performance Management

Acuity collects, generates, and synthesizes disparate systems data to create a single source of truth, enhance digitized processes, deliver actionable insights, and align, empower, and engage every CX stakeholder.  
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Performance Management

Acuity is an integrated performance management and employee engagement platform that optimizes people, processes and technology to strengthen culture, the employee experience and business results.
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Coaching

Achieving lasting success in the contact center hinges on frontline leadership, but they often lack adequate training, tools, and support to lead their teams.
Learn More about Agent Coaching

Workforce Engagement & Gamification

Time to put some action into your performance metrics! Set up your A-GAME Hoops, Gridiron, Dragons, or Tiki Beach league today.
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Quality Management

Take your QM operation to the Next Level with TouchPoint One’s Comprehensive Generative AI-powered Quality Management Solutions Integrated with the Customer Contact Industry’s Leading Coaching, Workforce Engagement, and Performance Management Platform!
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Quality Management

Take your QM operation to the Next Level with TouchPoint One’s Comprehensive Quality Management Solutions Integrated with the Customer Contact Industry’s Leading Coaching, Workforce Engagement, and Performance Management Platform!
Learn More

Business Process Transformation

TouchPoint One transforms your outdated, spreadsheet and paper-based Quality Assurance, Compliance Management, Performance Review, Corrective Action, Training, and other support and administrative workflows into secure, state-of-the-art, AI-optimized systems.
Learn More about Business Process Transformation

Business Process Transformation

TouchPoint One transforms your outdated, spreadsheet and paper-based Quality Assurance, Compliance Management, Performance Review, Corrective Action, Training, and other support and administrative workflows into secure, state-of-the-art, Cloud-based software systems.
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Unleashing AI Potential
with Acuity Intelligence

Contact center performance management systems serve several key functions that enable CX organizations to maximize the value of data, people, technology, and AI. First, they act as the storehouse for all data and business logic relevant to contact center operations. Second, they provide digitized workflows that enable CX organizations to capture and measure the effectiveness and other characteristics of the actions, behaviors, and routines of the CX workforce at all levels, driving improvements in desired outcomes.
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Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

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info@touchpointone.com
(317) 454-8200
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