Acuity Software Update Boosts Contact Center Workforce Connectedness and Effectiveness to Lift CX, EX, and Business Performance... (more...)

Contact centers depend on a wide range of technologies to operate effectively. Numerous disparate systems generate perpetual flows of valuable data — the analytic raw material that can yield truth and intelligence about your people, performance, processes, culture and more... (more...)

Acuity Contact Center Performance Management Platform Recognized as Remote Work Pioneer. Sidekick Agent Coaching Solution Awarded CUSTOMER Magazine Product of the Year... (more...)

TouchPoint One Contact Center Gamification Solution Creates Winning Bonds Between Customer Contact Agents and Senior Management to Boost Workforce Engagement, Retention, and Success... (more...)

The concept of leading indicators to measure and manage different aspects of business and life isn't new. Unemployment claims, stock prices and building permits gauge economic health and influence monetary and investment policies... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today the fall SaaS update of its Acuity Contact Center Performance Management platform... (more...)

Acuity contact center performance management platform distinguished for its agent coaching, employee dashboards, performance gamification, quality and compliance management... (more...)

There is a vast body of research exposing the direct link between strong frontline leaders and higher levels of workforce engagement, retention... (more...)

Season VII Fantasy Football Style Gamification Experience Equips, Aligns, and Inspires W@H and Office-based Customer Care, Support, and Sales Organizations... (more...)

Among the best ways to control rising labor costs in contact centers include automating responses via Ai, RPA, Chat, IVR, etc. Also, reducing attrition rates is huge... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that it has joined the Five9 (NASDAQ: FIVN) ISV Program... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today the spring SaaS update of its Acuity Contact Center Performance Management platform... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that TMC, a global, integrated media company, has named Acuity a 2021 CUSTOMER Product of the Year Award winner... (more...)

TouchPoint One, the leading provider of performance management and employee engagement solutions for contact centers, today announced details for A-GAME Hoops 2021, the basketball-themed version of its A-GAME Contact Center Performance Challenge... (more...)

TouchPoint One, the leading provider of performance optimization solutions for contact centers, announced today that TMC, a global, integrated media company, has named its Acuity Contact Center Performance... (more...)

Because of the current economic climate our publication has started a series of discussions with professional individuals meant to engage our readers with relevant companies and their representatives in order... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today announced a significant update to the Acuity Contact Center Performance Management platform... (more...)

A recent report from MIT Sloan Management Review indicates a strong correlation between companies actively engaged in digital transformation and their ability to succeed in the new economy... (more...)

TouchPoint One, the leading provider of performance optimization solutions for contact centers, announced today the kick-off for Gridiron 2020, the American-style football version of its A-GAME contact center performance challenge... (more...)

Gen Z is the newest generation to enter the workforce, and call center supervisors need to ramp-up their performance management strategies to keep these young reps engaged... (more...)

We’re excited to announce that we’re a Finalist for the 2020 CCW Excellence Awards! The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that its Sidekick agent coaching solution... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today announced the addition of A-GAME Flex to its gamification solutions lineup. A-GAME Flex enables contact... (more...)

Keeping reps engaged is always a top priority for call centers. But during the pandemic, it has become a lot more challenging, forcing site supervisors to rethink how they motivate their people... (more...)

Words aren’t remotely enough to convey the extreme level of gratitude we owe to the nurses, doctors, respiratory therapists, and other medical workers entrenched in the frontlines of the COVID-19 pandemic... (more...)

TouchPoint One, the leading provider of performance optimization solutions for contact centers, today announced details for A-GAME HOOPS 2020, the basketball-themed version of its A-GAME Contact Center Performance Challenge... (more...)

TouchPoint One, the leading provider of performance optimization solutions for contact centers, announced today that TMC, a global, integrated media company, has named Acuity a 2020 CUSTOMER Product of the Year Award winner... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today released an update of its Sidekick agent coaching system... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today published survey research spotlighting critical support gaps for contact center supervisors... (more...)

Achieving lasting success in the contact center hinges on the effectiveness of frontline leaders. Few would argue that any other resource possesses greater capacity to influence everything that matters most in the customer contact organization... (more...)

TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine... (more...)

TouchPoint One, the leading provider of employee engagement and performance optimization solutions for contact centers, today announced details for Gridiron V, the fifth season of the American football version of its A-GAME performance challenge... (more...)

TouchPoint One, the leading provider of employee engagement and performance optimization solutions for contact centers, today released version 3 of its Acuity contact center performance management and employee engagement software platform... (more...)

TouchPoint One, the leading provider of performance management and employee engagement solutions for contact centers announced today that it will be exhibiting at the 20th Annual Customer Contact Week (CCW) from June 24-28, 2019... (more...)

TouchPoint One, the leading provider of performance optimization solutions for contact centers, announced today that TMC, a global, integrated media company, has named Acuity a 2019 CUSTOMER Product of the Year Award winner... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today announced new A-GAME Hoops and Tiki Beach performance gamification challenges... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, will be exhibiting its award-winning Cloud SaaS platform during CCW Winter 2019, January 16-18 at the JW Marriott, Nashville, TN.... (more...)

Robert C. Davis and Associates (RCDA) has announced a new partnership with TouchPoint One, a company that delivers best-in-class enterprise performance management solutions to the contact center industry that exceed their clients’ return on investment (ROI) and service delivery expectations... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that TMC, a global, integrated media company, has named A-GAME Tiki Beach as a 2018 Contact Center Technology Award winner.... (more...)

TouchPoint One, the leading provider of employee engagement and performance optimization solutions for contact centers, today announced details for Gridiron IV, the fourth season of the American football version of its A-GAME performance challenge.... (more...)

Customer Contact Week is the world’s largest customer contact event, with 2500 attendees expected, over 175 expert speakers, 12 hours of networking, and 200 sponsors and exhibitors. On Thursday, June 21st, TouchPoint One CEO, Greg Salvato, will host a Meet... (more...)

TouchPoint One, the leading provider of employee engagement and performance optimization solutions for customer contact operations, released today the latest enhancements to its cloud gamification solution, A-GAME. The update features new A-GAME themes including Tiki Beach and A-GAME Dragons as well as social... (more...)

TouchPoint One, the leading provider of employee engagement and performance optimization solutions for contact centers, announced today that TMC, a global, integrated media company, has named A-GAME a 2018 CUSTOMER Product of the Year Award winner... (more...)

TouchPoint One, the leading provider of employee engagement and performance optimization solutions for contact centers, today announced the winners of the 2018 A-GAME Contact Center Performance Challenge Medal of Excellence Award. The honorees are recognized for their outstanding... (more...)

TouchPoint One, the leading provider of employee engagement and performance optimization solutions, announced today that TMC, a global, integrated media company, has named Treasure Hunt as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine... (more...)

TouchPoint One, a leading provider of employee engagement and performance optimization solutions, today announced details for Gridiron III, the third season of its American style football-themed A-GAME performance challenge. A-GAME is the cloud-based SaaS... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers will be demonstrating its award-winning performance management and gamification solutions at IQPC’s 18th annual Call Center Week (CCW) 2017 conference and expo... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that A-GAME Xtreme was named a finalist for Best Use of Technology by the Employee Engagement Summit & Awards (EE Awards).... (more...)

I'm sure we've all been asked to name our worst job. For me, it was washing dishes at John Gardiner's Tennis Ranch. I worked the breakfast shift and clocked in at the absurd hour of 5:00 in the morning. Not only did I have to put up with scalding hot water, an overbearing chef, and harried servers, but it was my... (more...)

TouchPoint One, the leading provider of employee engagement and performance optimization solutions for contact centers, announced today that TMC, a global, integrated media company, has named A-GAME Xtreme as a 2017 CUSTOMER Product of the Year Award winner... (more...)

TouchPoint One, the leading provider of employee engagement and performance optimization solutions for contact centers, today announced the winners of the 2017 A-GAME Contact Center Performance Football Challenge Medal of Excellence Award. The honorees are recognized for their outstanding commitment to customer care, sales... (more...)

In its heyday, the home improvement reality show Extreme Makeover: Home Edition was appointment TV. Ty Pennington and his crew of exuberant carpenters, architects, contractors and designers would, in just a week, transform a worn-out house into an unbelievable dream home for a lucky family sent away on vacation. Witnessing... (more...)

TouchPoint One, a leading provider of employee engagement and performance management solutions for contact center and back office operations, announced today that Centric Indy has named it a 2016 Indiana Innovation Award winner for its A-GAME Contact Center Gamification Solution... (more...)

TouchPoint One, the leading provider of contact center performance management and employee engagement solutions announced today that TMC, a global, integrated media company, has named Acuity as a 2016 CUSTOMER Technology Award winner... (more...)

Today's dynamic business landscape, no matter the field, offers profound opportunities and attendant challenges. Utility companies, in particular, are routinely faced with emergency conditions and unplanned events that can affect hundreds, if not thousands or millions, of customers - all of whom are looking to speak with a live person... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today announced details of Gridiron II, the second season of its American football-themed A-GAME contact center performance challenge. Highlighting the list of... (more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today announced the launch of the Sprint League of Champions, an Olympics themed version of its award-winning A-GAME gamification platform for contact centers and back-office operations... (more...)

Contact center operations and gamification were meant for each other. Few other business environments bring so many people together to perform similar routines for a common set of business objectives with a similar set of pressures. Employee attendance, morale... (more...)

TouchPoint One, a leading provider of employee engagement and performance management solutions, announced today that its A-GAME "Gridiron" Contact Center Performance Football Challenge was presented with the 2016 “Employee Engagement in a Call Center” award by the Employee Engagement Summit & Awards (EE Awards)...(more...)

TouchPoint One, a leading provider of employee engagement and performance management solutions for contact centers, announced today that the company has joined the Genesys Partner Program and added its Acuity Performance Management platform to the Genesys AppFoundry...(more...)

Employee attendance, morale, disengagement, turnover, and overall performance are unique challenges for contact centers, in which wages and employee skill levels are often low (in many cases, due to very high turnover), and the work itself can be stressful and monotonous...(more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers today announced that its CEO, Greg Salvato has been invited to speak to the Customer Engagement Synergy Group at CS Week 2016. Greg will discuss gamification and its effectiveness to improve the customer experience, employee engagement and business results. Greg will be joined by Vectren Performance Assurance Manager, Cindy Dossett and Convergent Outsourcing President, ...(more...)

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today announced the winners of the 2016 A-GAME Contact Center Performance Football Challenge Medal of Excellence Award. The honorees are recognized...(more...)

Employee engagement is widely recognized as essential to high performance cultures. In fact, research from Gallup reports that companies with highly engaged workforces outperform their peers by 147% in earnings per share and enjoy 25-65% less turnover and 37% less absenteeism...(more...)

TouchPoint One, the leading provider of SaaS contact center performance management and employee engagement solutions announced today that TMC, a global, integrated media company, has named A-GAME as a 2016 CUSTOMER Product of the Year Award winner...(more...)

TouchPoint One, the leading provider of SaaS solutions for contact center performance management announced today that TMC, a global, integrated media company, has named Acuity as a winner of the 2015 Customer Experience Innovation Award winner...(more...)

TouchPoint One, provider of the Acuity Cloud Contact Center Performance Management solution announces preparations for its first annual A-GAME Contact Center Performance Football Challenge. Tailgate parties, pep rallies and other pre-game events are...(more...)

We in the tech industry love our jargon to an extent that many times can be an obstacle to success rather than an enabler. One of the terms that is unfortunately over-used and has been for a few years now is “game changer.” For some reason it is used as an alternative when people don’t wish to characterize something... (more...)

TouchPoint One, provider of the Acuity Cloud Contact Center Performance Management solution today announced the release of A-GAME^SM and kick-off of the first annual A-GAME^SM Contact Center Performance Football Challenge.(more...)

Contact center professionals who registered for the Call Center Week Expo Hall (June 17-18) were able to take advantage of a number of value-added educational opportunities...(more...)

Interview conducted by Lynn Fosse, Senior Editor, CEOCFO Magazine ceocfointerviews.com... (more...)

Acuity Contact Center Performance Management software vendor, TouchPoint One announced today that it will be exhibiting at Call Center Week (CCW), June 15-19, 2015 at The Mirage in Las Vegas, Nevada... (more...)

TouchPoint One, a leading provider of Contact Center Performance Management software today announced that Vectren has selected its Acuity solution to improve the efficiency and effectiveness of its contact center operations... (more...)

One of the many great truths voiced by the iconic Green Bay Packer coach, Vince Lombardi, exemplifies the core principal behind the growing interest in modern game mechanics, aka “gamification” among businesses today... (more...)

TouchPoint One, the leading provider of Contact Center Performance Management software solutions, announced today that TMC, a global, integrated media company, has named Acuity as a 2015 CUSTOMER Product of the Year Award winner. (more...)

Acuity Contact Center Performance Management new release delivers core platform upgrades as well as new or enhanced features focused on employee attrition management, analytics, monitoring and employee recognition and engagement. (more...)

You've invested in the best leadership, technologies, and human capital sourcing and development partners available to formulate and perfect the secret sauce that makes your enterprise exceptional and successful. (more...)

Achieving maximum value from nearly every category of business expenditure is dependent on the performance of the enterprise's contact centers. Launching a $ multi-million marketing campaign that establishes expectations for customers without involving and aligning the contact center? (more...)

Session 202 - "All for One & One for All" - ICMI Contact Center Demo and Conference, Tuesday, November 4, 2:15 p.m. - 3:30 p.m. CT will include a Contact Center Performance Management Primer, Case Study and Q&A with TouchPoint One CEO, Greg Salvato and Convergent Outsourcing President, Casey Kostecka. (more...)

A recent Gallup Business Journal article entitled, “To Win With Natural Talent, Go For Additive Effects” details how four specific human capital strategies can be combined to achieve 59% more growth in revenue per employee while also states that “…how companies manage and develop stars hasn't improved over the past decade.” (more...)

TouchPoint One, a leading provider of cloud-based Contact Center Performance Management solutions, announced today that customer Convergent Outsourcing, Inc. has been named a 2014 Technology Leadership Award winner for Operational Innovation in the Customer Excellence category. (more...)

TouchPoint One to sponsor Hire Dynamics 32nd Annual Contact Center Executive Forum taking place Wednesday, June 4th, 2014 from 11:00am-1:00pm at Villa Christina in Dunwoody, Georgia. (more...)

Following a highly competitive application process, the International Customer Management Institute (ICMI) recognized Casey Kostecka, Convergent Outsourcing, Inc. as a finalist for Best Use of Technology. Winners will be announced at the Annual Global Contact Center Awards Dinner on May 7th in San Diego. (more...)

TouchPoint One, an innovative provider of enterprise performance management solutions to the world’s leading contact centers, announced today that Bluegreen Vacations has selected its Acuity Contact Center Performance Management... (more...)