TouchPoint One to Spotlight Innovations in AI, Gamification, and Performance Management at CCW 2023

— Transforming Customer Contact Operations with Cutting-Edge AI-Enhanced Solutions, to be Exhibited at Caesars Forum, June 19-22, Booth 431 —

INDIANAPOLIS, Indiana, June 12, 2023 — TouchPoint One, the pioneer in performance management and employee engagement solutions for contact centers, proudly announces its participation in Customer Contact Week (CCW) 2023 from June 19-22 at Caesars Forum, Las Vegas. As the world's largest customer contact event, CCW offers a global stage for industry leaders. TouchPoint One is set to participate in the CCW Demo Drive, launch the A-GAME Leagues Gridiron IX pre-season, and present the newest enhancements to the Acuity performance management platform during the conference.

Acuity, a robust contact center performance management platform, serves as the ultimate toolbox for agents, supervisors, managers, and executives, fostering a culture of continuous improvement and empowerment. Deployed via a cloud-based SaaS platform, this dynamic solution integrates real-time dashboards, granular scorecards, tailored quality management, personalized agent coaching, innovative gamification solutions, and more. All these features synergize to enable the CX workforce to surpass performance expectations, continually raising the bar for excellence and productivity. Join us at Booth #431 for an interactive Acuity experience, where you can engage with our software demos, network during our meet-and-greets, participate in exciting giveaways, and stand a chance to win a pair of Sony Noise Cancelling Bluetooth Headphones. Don't miss this opportunity to witness the transformative power of Acuity and learn how it can supercharge your contact center operations.

"As we converge in Las Vegas to celebrate the 25th anniversary of CCW, we are eager to unveil our groundbreaking advancements in AI-driven coaching, gamification, and collaborative solutions," said Greg Salvato, CEO of TouchPoint One. "These innovations not only enhance the human element of customer service but also redefine business optimization and workforce experience."

Salvato further added, "We are poised to demonstrate the transformative power of integrating these AI-enhanced elements. At TouchPoint One, our mission is to redefine the workforce experience and drive optimization in an unparalleled manner. We believe in harnessing technology to amplify human potential, thereby improving customer experience and business performance."

Join us at TouchPoint One CCW Events:

• CCW Demo Drive - Wednesday, Thursday, June 21-22, Booth #431. Experience the Acuity tour, get your Demo Drive Card stamped, and enter for a chance to win Sony Noise Cancelling Bluetooth Headphones.
  

• A-GAME Gridiron Season IX Pre-Season Kick-Off – Wednesday, Thursday, June 21-22, Booth #431. Be part of our Season IX Kick-off giveaways and promotions.
  

• Acuity SaaS Demonstrations – Tuesday - Thursday, June 21-23. Schedule a consultation with TouchPoint One executives to address your specific workforce performance, engagement, and digital transformation needs.
  

• Meet the Customer - Wednesday, June 21, 10:00-noon, Booth #431. Participate in our interactive session with Dial America as they share their successful strategies for performance management and employee engagement.
  

Acuity is at the forefront of contact center performance management, offering an advanced platform that aggregates data from various sources to power a specialized suite of business tools. It enables digital transformation in performance management and employee engagement, driving better understanding of operations, improving alignment, enhancing both employee and customer experiences, and delivering increased financial and operational performance. Acuity is the go-to solution for contact center leaders aiming to tackle attrition, absenteeism, and engagement challenges, and to effectively reduce operating expenses."