TouchPoint One, a leader in contact center performance management solutions, has been presented with three Silver Stevie® Awards and one Bronze Stevie® Award in the 19th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Winners will be celebrated during a gala event to be attended by more than 400 professionals from around the world at the Marriott Marquis Hotel in New York City on April 10.
TouchPoint One's four awards recognize the company's innovative Acuity platform and its transformative implementation at client Aucera:
The judges praised TouchPoint One's Acuity platform for its comprehensive approach to performance management that seamlessly integrates AI-driven analytics, real-time dashboards, intelligent coaching workflows, and innovative gamification through A-GAME Leagues. They highlighted how Acuity's enterprise-class capabilities balance advanced technology with human connection. The panel was particularly impressed by the results achieved at Aucera, where the platform's full suite of features helped drive significant improvements across key performance indicators while strengthening relationships between leadership and frontline staff through fantasy sports-inspired competitions that transformed daily contact center operations into engaging, collaborative experiences.
Key results from the Aucera implementation included:
"We are deeply honored to receive this recognition from the Stevie Awards," said Greg Salvato, CEO of TouchPoint One. "In today's AI-driven contact center landscape, success depends on finding the right balance between technological advancement and human connection. Our work with Aucera demonstrates that when organizations use technology to strengthen relationships rather than replace them, extraordinary results follow. These awards reflect the innovative spirit and dedication of both our team and our partners at Aucera who share our vision for the future of customer experience."
Rob Schultz, Senior Vice President of HR at Aucera, added: "The Acuity platform was instrumental in enabling us to improve employee retention by 36.5%, far exceeding the goals we'd established at the beginning of the year. TouchPoint One's innovative approach to performance management, exemplified through A-GAME Leagues and other features, has transformed how our leaders connect with frontline staff and how our entire organization approaches performance improvement. We're proud to share this recognition and look forward to continuing our successful partnership."
More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year's competition. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products, services, and solution providers.
Stevie Awards president Maggie Miller stated, "The outstanding scores awarded to this year's Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments."
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales. Nominations for the 2026 competition will be accepted starting this July.
To learn more about TouchPoint One and the Acuity solution, please visit TouchPoint One's website.
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View and download the complete Aucera case study here
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit
