INDIANAPOLIS, IN, UNITED STATES, December 17, 2024 /EINPresswire.com/ -- TouchPoint One, the leading provider of contact center employee engagement and performance management solutions, today announced significant enhancements to its enterprise gamification platform with the introduction of IRPAS (Incentive & Reward Program Administration System).
This latest innovation complements TouchPoint One's comprehensive gamification suite, which includes the industry-leading A-GAME Leagues and A-GAME Flex solutions.
The enhanced platform represents a complete reimagining of how contact centers can deploy, manage, and optimize reward and recognition programs. IRPAS introduces milestone-driven incentives, predictive analytics for reward forecasting, and instant digital fulfillment capabilities.
This innovative approach enables organizations to create dynamic, sustainable recognition programs that adapt to both individual achievement patterns and organizational budgets.
"Contact centers today require more than just basic gamification tools – they need intelligent systems that can predict, measure, and optimize the impact of recognition programs," said Greg Salvato, CEO at TouchPoint One. "Our enhanced gamification suite, now featuring IRPAS, transforms traditional reward programs into strategic performance drivers by combining milestone-based achievement paths with real-time analytics and instant digital fulfillment."
• Intelligent credit distribution system with milestone-based rewards and flexible intervals
• Automated credit calculations based on KPIs, behavioral metrics, milestones, and engagement indicators
• Sophisticated forecasting tools with real-time budget impact analysis
• Role-specific program customization with multi-catalog reward options
• Seamless integration with Tango Card for instant digital reward fulfillment
• Comprehensive analytics dashboard tracking program ROI and upcoming reward liability
• Multi-year program tracking with historical analysis and trend reporting
• Fantasy sports-inspired team competition platform
• Executive engagement through A-GAME Xtreme
• Automated tournament organization with playoffs and championships
• Performance-based scoring aligned with business objectives
• Rapid deployment of targeted gamification initiatives
• Customizable competition formats for individuals and teams
• Real-time performance tracking and recognition
• Intelligent reward and recognition allocation system
The enhanced platform is fully integrated with TouchPoint One's Acuity Contact Center Performance Management platform, providing a unified solution for performance management, quality assurance, workforce coaching, and gamification. This integration ensures that gamification initiatives are directly tied to operational metrics and business outcomes.
"What sets TouchPoint One apart is our ability to deliver a complete spectrum of gamification options that can be precisely tailored to any contact center's unique needs," continued Salvato. "From fantasy sports-inspired leagues to on-demand challenges and sophisticated reward programs, our platform provides the tools needed to create engaging, productive, and measurable employee experiences."
The enhanced gamification suite, including IRPAS, is available immediately as an upgrade for current Acuity platform licensees. For more information about TouchPoint One's gamification solutions or to schedule a demo, visit the TouchPoint One website at www.touchpointone.com.
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit
