NFL Hall of Famer Mike Singletary Sets the Tone for Season XII: "The Opportunity to Play"
TouchPoint One today opened registration for Season XII of A-GAME Leagues Gridiron, the fantasy sports-inspired gamification platform built into the company's Acuity Contact Center Performance Management Platform. Games begin this fall, aligned with the college and professional football schedules.
This year's season poster carries a line from Chicago Bears Hall of Fame linebacker Mike Singletary: "Do you want to know what my favorite part of the game is? The opportunity to play."
A-GAME Leagues extends that principle across the contact center organization. In standard leagues, supervisors coach teams built from their own rosters. In the platform's Xtreme league, senior executives draft their own teams of frontline agents and are scored on team performance, attrition, engagement, and employee satisfaction, the same categories their agents are measured against. Both leagues run concurrent round-robin tournaments that advance to single-elimination playoffs and a season-end championship.
"Singletary's line captures the philosophy behind this platform," said Greg Salvato, CEO of TouchPoint One. “Every other gamification platform treats leadership as an audience. Ours doesn’t. Our executives draft teams, they coach, they win and lose right alongside their agents, and they’re measured on it. That’s not a gimmick bolted onto performance management. That’s what performance management is. Give people the opportunity to play and they’ll show you what they’re capable of.”
Organizations running A-GAME Leagues have reported:
At a national pharmacy and healthcare retailer, agents who played in both standard and Xtreme leagues posted a 200% increase in balanced scorecard performance over non-participants. At a global business process outsourcing organization, dual-league players outperformed non-participants by 54%, while standard-league players alone beat non-participants by 21%.
Season XII runs on the format that's carried the platform for over a decade: round-robin play, single-elimination playoffs, and a season-end championship, with standard and Xtreme leagues competing side by side. Registration is open now, with games starting this fall alongside the college and pro football season. Organizations ready to get their leaders and agents on the field can contact TouchPoint One to set up their league today.
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of MTM Contact Center Operations, Phoenix, AZ
“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit
