A-GAME Flex puts the power of gamification in your hands enabling set up of engaging, data-driven, and purposeful competitions in just minutes. Need a quick, but lasting fix for morale, motivation, collaboration and camaraderie? Want to influence the behaviors that generate continuous performance improvement? Get Flex!
(optional third-party product/gift card fulfillment integration ready)
"We’ve realized strong performance boosts in customer experience, productivity and efficiency metrics at some of our North American contact centers with TouchPoint One’s A-GAME Flex system. – Global Telecom client
"Gamification has been awesome for our culture, productivity, and efficiencies." - healthcare services client
"Partnering with TouchPoint One, we are leveraging gamification in the workplace to increase employee morale, meet KPI targets - and trail-blaze the call center industry with a new approach to employee engagement." – BPO client
Define your objectives. Gamification can help you boost sales, workforce retention, attendance, quality, and so much more. Determining your “why” is step 1 for effective game design.
Select Game Attributes. Flex is, well, flexible! Select from an extensive library of engaging Leaderboard, points-based, or time-based games to configure competitions across agents, teams, or company-wide.
Determine Scoring Metrics. Pick game KPIs that align with your goals and objectives. Flex auto-populates Acuity’s pre-connected primary and sub-kpis as well as Balanced Score. Choose also from extensive native-module metrics (i.e. coaching, audit, ESAT, etc.) or any external data source.
GO! Once fully configured, game launch and notifications are automatic. Game status is available and displayed on any device including wallboards and large monitors.
A-GAME Flex Gamification is an AWS-hosted Cloud-based service and fully integrated with TouchPoint One's Acuity Contact Center Employee Engagement and Performance Management platform. An internet connection and browser (i.e. Chrome, Edge, Firefox, etc.) is all you need to win.
March 17, 2020
August 26, 2019
March 06, 2019