TouchPoint One | Pricing | Acuity Contact Center Performance Management & Employee Engagement Suite. A-GAME Contact Center Performance Challenge. Treasure Hunt Employee Incentive & Reward platform. Gamification, Business Intelligence and Analytics, Role-based Performance Dashboards and Scorecards for Contact Center Operations.

Acuity Core

includes all hosting, support, and general software updates as well as the following core platform features:

USD/user/month

total per month

Acuity Performance Management Platform

User Profile & Organizational Hierarchy System

Data Connection, Import, and Aggregation System

Performance Scoring Logic System

Agent Scorecard

Role-based GUI and Performance Management Dashboards

Performance Alerts/Notification

Custom Performance Reporting

includes Acuity Core plus one or more of the following Add-on Modules*

USD/user/month

total per month

includes Acuity Core and the full suite of Tier 1 and Tier 2 Add-on Modules.

USD/user/month

total per month

Tier 1 Modules:

Sidekick® - Agent Coaching System for Contact Center Supervisors

Treasure Hunt - Employee Reward & Recognition System

A-GAME® – Performance Gamification System

Employee Quiz/Survey/Poll system

Quality Monitoring system

Tier 2 Modules:

Advanced Custom Reporting

Communications - Chat/Messaging/Easycom

Additional Supervisor, Financial, Talent Source, etc. scorecard/s

Acuity-mini - desktop widget

Performance Review Module

Performance-based Pay system