— Olympics-themed Contact Center Performance Challenge to Coincide with Paris 2024 Games —
INDIANAPOLIS, Indiana, July 17, 2024 — TouchPoint One, the leading innovator in gamification for CX workforce performance optimization, is excited to announce the 2024 Olympics-themed edition of its renowned A-GAME Leagues Contact Center Performance Challenge. A-GAME Medalist 2024, launching in tandem with the Olympic Games Paris 2024, will catalyze engagement, camaraderie, and motivation across the CX workforce, elevating morale, reducing attrition, and enhancing performance.
“As the standards for exceptional customer experience continue to escalate, simply tracking metrics is no longer sufficient," stated Greg Salvato, CEO of TouchPoint One. "Creating environments where employees feel genuinely connected to their work, colleagues, and outcomes is essential. The A-GAME Leagues platform, including Medalist 2024, shifts leadership from passive observers to active participants in a stimulating game of strategy, competition, and hands-on engagement.”
A-GAME Leagues employs diverse and immersive themes, from sports tournaments to magical quests, to captivate and motivate large, varied customer contact teams. The Medalist 2024 edition will feature round-robin tournaments, single-elimination playoffs, and season-end championships. Supervisors act as coaches, selecting weekly starting lineups from their rosters to compete against other teams. Game scoring aligns with the performance metrics already used for management, providing a comprehensive approach to performance enhancement.
The Xtreme feature distinguishes A-GAME Leagues by involving senior executives in the competition. Each league has a finite number of 'team owner' opportunities, determined through a pre-defined or opt-in first-come, first-served process. These leaders draft and manage 'fantasy' agent teams, competing head-to-head while being measured on leadership effectiveness metrics such as team performance, engagement, attrition, and employee satisfaction. Dedicated dashboards allow Xtreme owners to monitor team standings, wager on matchups, boost their owner Power Rankings, and engage directly with frontline staff.
Unique Features of A-GAME Leagues:
"Accountability and fun often seem incompatible in the workplace," Salvato continued. "With A-GAME Leagues, we've crafted a high-stakes environment where leaders genuinely invest in their teams' success. Winning is synonymous with stellar leadership."
A-GAME Leagues is a core feature of TouchPoint One’s award-winning Acuity platform, a premier, cloud-based contact center data and performance management solution. Acuity integrates AI-driven analytics, function-specific co-pilots, real-time dashboards, workforce coaching, gamification, and more to boost operational efficiency, employee engagement, and CX performance. Acuity has earned prestigious recognitions, including the 2024 Gold and Silver Stevie® Awards for Solutions Technology Partner of the Year and Best Use of Technology in Customer Service, respectively. It was also a finalist for Workforce Innovation of the Year at the CCW Excellence Awards.
For contact center leaders grappling with attrition, absenteeism, and engagement challenges while aiming to optimize operating expenses effectively, Acuity is the ultimate solution.
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit
