Receivables Management (RM) contact centers are faced with a host of challenges, such as employee retention, maintaining standards for quality and compliance, hitting performance targets, and managing remote and hybrid teams. These issues must be addressed to create a work environment in which teams and individuals can thrive and customer needs can be met.
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit
