Product Information



Acuity is an integrated performance management and employee engagement platform that optimizes people, processes and technology to strengthen culture, the employee experience and business results.


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Sidekick’s got your back — accelerating supervisor performance with an intelligent system for coaching, recognition, review, and performance management.


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TouchPoint One reward and incentive solutions are designed to provide immediate recognition and reward to employees achieving outstanding performance. Scoring is aligned with KPI and/or balanced scores sourced from the Acuity Performance Management Platform and/or other data source/s and updated at least daily.


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The best gamification tools offer pre-made environments and automated data tracking so supervisors can focus on outcomes – not monitoring data. They just have to input the names of the players, select the KPIs they want to track, and choose a timeframe and game theme, and the platform will do the rest. Within minutes you can set up the competition, and watch as team members rise to the challenge.


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Your journey begins on the beautiful but spooky, Kakamora Island and ends at the archipelago's ultimate enclave - Tiki Island. Reaching paradise isn't guaranteed, however. A successful voyage requires skill, determination and teamwork (a bit of luck maybe, too), but the extraordinary rewards for those who prevail will be well worth the effort.


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About Us

TouchPoint One provides innovative enterprise performance management solutions to the world’s leading contact centers.

Founded by veteran call center executives, TouchPoint One is committed to delivering solutions that empower agents and managers, increase customer satisfaction and loyalty and maximize business performance. The Company’s Acuity product is a hosted software solution (SaaS) that enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk.


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