Research from MIT Sloan Management Review indicates a strong correlation between companies actively engaged in digital transformation and their ability to succeed in the new economy. But only 48% of the report’s survey respondents agreed that their organizations are ready to compete in the digital economy.
If you’re among the unprepared 52%, work with TouchPoint One to transform your outdated, spreadsheet and paper-based Quality Assurance, Compliance Management, Performance Review, Corrective Action, Training, and other support and administrative workflows into secure, state-of-the-art, Cloud-based software systems. Empower your customer care, support, sales, and collections organizations to thrive in the digital age.
The most significant expense for most businesses is labor, so reducing the time required to perform routine processes maximizes staff capacity and boosts profits. Organizations that rely on spreadsheets, printed forms, and manual data management perpetuate waste and inefficiency. Digitizing your core workflows and processes will not only reduce manual touchpoints and improve business efficiency but ensure that the sequence of activities, acknowledgments, and actions is codified, consistent, and compliant.
Risk is a persistent, multi-faceted reality of business and life. Pandemic risk was on the radar of very few in early 2020, but its impact remains a top concern today and will so well into the future. More than anything, reducing risk is dependent on agility – the ability to rapidly shift strategy, operations, and resources when necessary. Systems dependent on outdated technology and manual processes are slow, rigid, and fragile, limiting the organization’s ability to adjust when risk manifests due to human error, natural disaster, cyber-attack, or other circumstances. Digitizing business processes reduces or mitigates the impact of nearly every form of business risk.
Digitized systems thrill regulators for the same reasons they excite you. Advanced design techniques and modern, cloud-based software provide on-demand access to the information managers and regulatory auditors require to assess risk, governance, and internal controls. They also provide reports, data visualizations, granular drill-down, advanced analytics, data export, and third-party system integrations that make regulators jobs easier and demonstrates that your organization takes them and compliance seriously.
Working with obsolete technology is frustrating, hurts morale, and ultimately productivity. This is as true for frontline personnel as for their administrative, support, and senior management counterparts. The shift to virtual compounds the challenge exponentially as spreadsheet and paper-based systems are inadequate for the distribution, acknowledgment, rebuttals, and other forms of disclosure and collaboration inherent to audit and control workflows. TouchPoint One’s Cloud-based solutions improve the employee work experience, but also include role-based dashboards, performance and trend reporting, agent coaching, gamification, and many other features that foster engagement and productivity.
Outdated technology is expensive to build and maintain and is a drain on IT resources. Modern platforms designed for anywhere-access to mission-critical systems empower business stakeholders with cutting-edge tools to deliver on productivity, CX, efficiency, and adherence targets, scale credit and collections operations, boost revenue growth, and strengthen the bottom line.