INDIANAPOLIS, Indiana, October 27, 2022 —
TouchPoint One, the leading provider of employee engagement
and performance management solutions for contact centers,
announced today that its Acuity Performance Management platform
has received the 2022 TMC Contact Center Technology Award from
CUSTOMER Magazine. Acuity is distinguished for its behavioral
analytics, gamification, and other employee experience
innovations that transform contact center operations and
enable employee, employer, and customer success.
"Acuity equips every member of the customer contact workforce
with a deep, holistic view of performance outcomes as well as
real-time insight and guidance regarding the processes,
behaviors, and routines for which success is dependent,"
said Greg Salvato, CEO of TouchPoint One. "Advanced analytics
fuel Acuity's complete suite of coaching, incentive,
gamification, and business process modules and empower
contact centers to lead with clarity, empathy, agility, and
confidence. We thank our clients for their support and TMC
and CUSTOMER Magazine for recognizing Acuity with the 2022
Contact Center Technology Award."
Acuity is an advanced contact center performance management
platform that collects, generates, and synthesizes disparate
systems data to fuel an integrated suite of specialized
business tools. Acuity offers real-time dashboards,
departmental/functional scorecards, quality monitoring, agent
coaching, virtual meeting & screen share, performance review,
chat & email, analytics & reporting, and multiple gamification
options delivered in a cloud-based SaaS platform.
"Congratulations to TouchPoint One for being awarded a 2022
CUSTOMER Magazine Contact Center Technology Award. Acuity has
been selected for demonstrating innovation, quality and unique
features that have positively impacted the customer experience,"
said Rich Tehrani, CEO of TMC. "We're pleased to recognize
This 17th-annual Contact Center Technology Award, presented
by CUSTOMER Magazine, honors vendors and technologies that
have embraced technology as a key tool for customer service
excellence. This award distinguishes their success as
innovators, thought leaders, and market movers in the contact
center and customer care industries.
Acuity enables the digital transformation of performance management
and employee engagement so that customer contact organizations can
better understand their operations, improve organizational alignment,
enhance both the employee and customer experience, and drive
progressively enhanced financial and operational performance.
Contact center leaders choose Acuity for its documented record
of fixing attrition, absenteeism, performance, and engagement
challenges and reducing operational expense.
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About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM, and teleservices industries. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit
About TouchPoint One
TouchPoint One is the leading provider of performance optimization
solutions for contact centers. The Company’s Acuity product is a
full-featured employee engagement and performance management
platform that enables improved decision making, talent development,
and process execution at every operational level. TouchPoint
One customer contact solutions deliver the compelling benefits
of gamification, balanced scorecards, employee dashboards,
and advanced performance management through innovative design
and complete, functional alignment with business processes
TouchPoint One, Acuity, Sidekick, and A-GAME are registered
trademarks of TouchPoint One, LLC. All other registered or
unregistered trademarks are the sole property of their
TouchPoint One, LLC. All rights reserved.