INDIANAPOLIS, Indiana, September 3, 2020 —
TouchPoint One, the leading provider of performance optimization
solutions for contact centers, announced today the kick-off for
Gridiron 2020, the American-style football version of its A-GAME
contact center performance challenge. A-GAME is the cloud-based
SaaS performance gamification solution that uses sports and other
themed competitions to transform large customer contact operations
into aligned, engaged, performance leaders. Gridiron VI
regular-season tournaments begin September 14th, 2020.
“As businesses continue to navigate Covid-19, leading customer
contact organizations are leveraging proven workforce experience
strategies, like gamification, to strengthen employee engagement
across their work-from-home and office-based operations,” said
Greg Salvato, CEO of TouchPoint One. “Gamification works because
it brings people together, breathes life into repetitive,
mundane routines, and can improve nearly every performance metric.
We are excited for the A-GAME Gridiron season VI kick-off and
look forward to celebrating the competitive action, team
camaraderie, and performance boost throughout the season with
every A-GAME player, coach, and Xtreme team owner.”
A-GAME transforms day-to-day work routines into engaging,
collaborative, and productive experiences. It raises the bar
on self-awareness and accountability, strengthens teams and
organizations, improves management effectiveness and capacity,
and maximizes the value of systems and data as it attacks
employee turnover, absenteeism, and attitude challenges head-on.
A-GAME offers an array of sports-themed gamification options,
including Gridiron (football), Goalz (soccer), Hoops (basketball),
and non-sports options, including A-GAME Tiki Beach (island-hopping race),
Dragons (heroic quest), Donut Shop, and Pizza Party
(character collection games), and many more.
A-GAME automatically facilitates round-robin tournaments with
single-elimination playoffs and season-end championships.
Attendance, quality, CX metrics, balanced score, or other factors
serve as the basis for A-GAME scoring from Cloud or on-premise
apps, spreadsheets, data warehouses, and other data sources.
The A-GAME Xtreme option enables senior management and other
front-line support personnel to draft fantasy-teams that compete a
gainst other Xtreme team owners in separate but integrated A-GAME
leagues. Xtreme connects the most senior levels of the
organization directly with front-line agents working from home
or a traditional office to foster communication, alliance, and
other forms of support between business stakeholders who might
not otherwise engage day-to-day.
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To learn more about the features and benefits of A-GAME, visit the
TouchPoint One web site and
schedule a demo today. Please also follow us on Twitter
@TouchPoint_One and on
About TouchPoint One
TouchPoint One is the leading provider of performance optimization
solutions for contact centers. The Company’s Acuity product is a
full-featured employee engagement and performance management
platform that enables improved decision making, talent development,
and process execution at every operational level. TouchPoint One
customer contact solutions deliver the compelling benefits of
gamification, balanced scorecards, employee dashboards, and advanced
performance management through innovative design and complete,
functional alignment with business processes and strategies.
TouchPoint One, Acuity, A-GAME, and Sidekick are registered trademarks
of TouchPoint One, LLC. All other registered or unregistered
trademarks are the sole property of their respective owners.
© TouchPoint One, LLC. All rights reserved.