TPO's senior management team possesses significant experience in the contact center, technology and financial services industries. The team has experience with both private and public companies and has significant expertise in relevant functional areas (contact center operations, technology development, project management and analytics) and industry sectors (utilities, telco, retail, travel & hospitality, outsourcing, technology, banking, ARM/collections and public sector agencies).
Founder/CEO, Privacyware, COO/Board Member, payment
processor, Internet Transaction Solutions ($45M exit).
Former NASD reg. principal.
Greg brings to TouchPoint One, its clients and stakeholders exceptional executive management experience in the business, financial and technology sectors. Since 1999, Greg has served as CEO and Board Chairman of software services firm, PWI, Inc., overseeing large-scale development operations for an extensive portfolio of start-up, mid-size and global clients. Greg also serves as Chairman and CEO of Privacyware, an innovative provider of award-winning web application firewall, pc security and security data analytics software.
Between 1997 and 2007, Greg served as Chief Operating Officer, Board Director and investor for Internet Transaction Solutions, Inc. (ITS) and was instrumental in helping it become the dominant electronic bill payment (EBP) processor in the receivables management and utilities sectors (acq. 2007 by Online Resources Corp/ORCC). As a former NASD registered principal and general securities representative, Greg has raised private and public capital and led investment banking initiatives to support the growth objectives of several early and growth stage companies. Greg began his professional career at CUC International (Cendant Corp.) and is an active investor and advisor to several entrepreneurs and early/seed-stage companies.
EVP and Chief Operating Officer
Senior Executive with extensive experience in the BPO,
healthcare, direct marketing, B2B and B2C, hospitality,
federal and state government industries in both sales and
Casey is a highly accomplished Senior Executive with extensive
experience in the BPO, healthcare, direct marketing, B2B and B2C,
hospitality, federal and state government industries in both sales
and operations. Throughout his executive career, Casey has held
leadership roles with Convergent Outsourcing, Inc., Xerox/ACS,
National Leisure Group, Cendant Corporation and Lockheed Martin.
Casey has earned multiple industry awards include the Ventana
Research Contact Center Leadership Award, Call Center Week's award
for "Best Use of Technology", the Bobby Dodd Institute award for
"Employer of the Year" (Convergent Outsourcing) and the American
Resort Developers Association award for "Customer Experience
Excellence". Casey has extensive experience as a speaker, author
and panelist, including multiple roles with Call Center Week,
ICMI, CCNG, ARDA, SOCAP, TRMA, Hire Dynamics Executive Forum
Vice President, Engineering
Primary Acuity system architect w/ deep expertise in
contact center ops, system design and software development.
Jeff brings over two decades of technical leadership experience to TouchPoint One. After beginning his career as a programmer for a civil engineering firm, he co-founded and grew 2 separate marketing companies over a span of 17 years. His deep understanding of system design and diverse software development background make him well suited to tackle the challenges of today’s contact center environments. His numerous innovations in the field of enterprise performance management and contact center analytics have contributed significantly to the success of TouchPoint One.
Former USAF fighter pilot w/ 25 yrs data processing,
database development, application design and contact
center operations experience.
Dean is responsible for all information systems, technology, data processing, application development, database design, and communications for the corporate infrastructure and client projects. He has over 19 years experience in data processing, database development, application design, call center services and direct marketing. He is highly skilled in database design, application design and data processing. He has utilized all aspects of database marketing such as house-holding methodologies, segmentation, response management, campaign and inquiry management, lead generation, performance and data analytics. Dean holds a Computer Technology degree from Purdue University.
Michael Kendall - Senior VP Business Development
Michael is a seasoned professional in marketing, advertising, public relations and sales and sales management with over 35 years of experience in the business process outsourcing industry. He has held executive management positions with iQor, IntelliRisk, Windham Professionals, Enhanced Recovery Company and National Revenue Corp.
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