Leadership

Greg brings to TouchPoint One, its clients and stakeholders exceptional executive management experience in the business, financial and technology sectors. Since 1999, Greg has served as CEO and Board Chairman of software services firm, PWI, Inc., overseeing large-scale development operations for an extensive portfolio of start-up, mid-size and global clients. Greg also serves as Chairman and CEO of Privacyware, an innovative provider of award-winning web application firewall, pc security and security data analytics software.
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Between 1997 and 2007, Greg served as Chief Operating Officer, Board Director and investor for Internet Transaction Solutions, Inc. (ITS) and was instrumental in helping it become the dominant electronic bill payment (EBP) processor in the receivables management and utilities sectors (acq. 2007 by Online Resources Corp/ORCC). As a former NASD registered principal and general securities representative, Greg has raised private and public capital and led investment banking initiatives to support the growth objectives of several early and growth stage companies. Greg began his professional career at CUC International (Cendant Corp.) and is an active investor and advisor to several entrepreneurs and early/seed-stage companies.

Casey Kostecka is the Founder & Executive Chairman at TouchPoint One, the leading provider of gamification and performance management solutions for contact centers. A pioneer in digitized performance management, Casey was among the first to harness gamification to drive employee engagement and operational excellence at scale.

Over his career, Casey has led turnaround efforts for multiple companies—guiding strategy, restructuring operations, and ultimately positioning them for successful exits. He has held senior leadership roles at global organizations including Lockheed Martin, Xerox, RCI, and DialAmerica/Aucera and has served on several boards and advisory councils across the tech and services sectors.

Casey is the creator and author of The 7-T Success System, a leadership framework used by executives and teams to optimize performance through a structured focus on seven core levers: Targets, Talent, Technique, Tools, Tone, Training, and Tracking.

He is a past Stevie Award winner and serves as a judge for the Stevie Awards for Sales & Customer Service. A recognized thought leader, Casey is a frequent speaker and panelist at industry events, sharing insights on leadership, performance culture, and innovation in customer experience.

Jeff brings over two decades of technical leadership experience to TouchPoint One. After beginning his career as a programmer for a civil engineering firm, he co-founded and grew 2 separate marketing companies over a span of 17 years. His deep understanding of system design and diverse software development background make him well suited to tackle the challenges of today’s contact center environments. His numerous innovations in the field of enterprise performance management and contact center analytics have contributed significantly to the success of TouchPoint One.

Dean is responsible for all information systems, technology, data processing, application development, database design, and communications for the corporate infrastructure and client projects. He has over 19 years experience in data processing, database development, application design, call center services and direct marketing. He is highly skilled in database design, application design and data processing. He has utilized all aspects of database marketing such as house-holding methodologies, segmentation, response management, campaign and inquiry management, lead generation, performance and data analytics. Dean holds a Computer Technology degree from Purdue University.

Nicole Weathers brings over 25 years of proven leadership experience in client success and operations. She has successfully managed client relationships, including federal and state government contracts, demonstrating expertise in navigating complex compliance requirements while delivering exceptional results.

Nicole has a strong track record of cultivating lasting business relationships while ensuring the highest level of customer service. Her diverse experience spans account management, website development, call center management, warehouse and fulfillment operations, mail operations, program management, and full P&L oversight.

Known for her strategic approach and operational excellence, Nicole consistently drives efficiency and innovation across all facets of business operations.

Brian Gill is a Senior Full-Stack Developer with a 25-year track record of architecting and scaling web applications that drive core business objectives. He specializes in transforming complex business requirements into robust, high-performance technical solutions across the full software stack, with deep expertise in AI, JavaScript, HTML, CSS, SQL, and Python. As a proven leader, Brian has been instrumental in the strategic development of the Acuity platform, significantly enhancing the user experience and optimizing both front-end and back-end processes. A dedicated mentor and champion of agile methodologies, he is a key driver in fostering a culture of technical excellence and collaboration that empowers TPO's engineering team to innovate.

Kimberly Day is a seasoned Senior Software Engineer and IT Project Manager with over two decades of experience designing and implementing complex software systems across web, mainframe, and business intelligence platforms. She has led full-stack development initiatives using .NET technologies, MVC frameworks, and SQL Server, and has a strong command of modern tools like .NET 5+, AngularJS, Entity Framework, and Power BI. Her career spans leadership roles in both public and private sectors, including serving as Scrum Master for multiple Agile teams and managing multimillion-dollar IT projects. Kimberly is known for her strategic thinking, hands-on technical expertise, and ability to mentor and lead high-performing development teams.

Currently, Kimberly contributes her database development skills to Touchpoint One, where she builds and optimizes data-driven solutions that support enterprise performance management. Her work involves crafting complex SQL queries, designing efficient data architectures, and ensuring seamless integration with reporting tools. With a proven track record of delivering scalable applications and fostering collaborative environments, Kimberly continues to drive innovation and excellence in every project she undertakes.

John is responsible for assisting in all information systems, technology, data processing, application development, database design, and communications for the corporate infrastructure and client projects. He has over 17 years’ experience in data processing, database development, application design, call center services and direct marketing. He is highly skilled in database design, application design and data processing. He has utilized all aspects of database marketing such as house-holding methodologies, segmentation, response management, campaign and inquiry management, lead generation, performance and data analytics. John holds a Business Management degree from Indiana Wesleyan University.

Julie Field brings a blend of creative strategy and technical precision to TouchPoint One as Lead UX Designer and Front-End Developer. Through her work with Greenline Creative, she leads the design and development of intuitive, human-centered digital experiences that elevate customer engagement and align with TouchPoint One’s mission to empower performance through innovation.

With a background in both visual design and front-end development, Julie bridges the gap between concept and execution, translating complex ideas into seamless, user-friendly interfaces. Her approach balances empathy, functionality, and brand cohesion, ensuring every interaction supports both user needs and business goals.