"I need a clear understanding of the strengths and weaknesses of my contact center operations."
Assess, Analyze and Act from a single command and control portal.
- All of the data and business logic that your contact center relies upon stored and accessible from one place.
- Customizable Operations, Program and Financial dashboards for you to monitor, analyze and drive exceptional performance across the entire organization – from any device.
- Profitability drivers for each program are clearly outlined.
- Profitability measured versus targets on a daily basis at every level of the program.
- SaaS/Cloud solution eliminates capital investment and upgrade fees, lowers start-up and integration costs.
- Rapid Deployment – From 30 day setup and 60 days to deploy.
One Data Store | One Business Logic Platform | One Central Command