"Timely performance intelligence and integrated support tools are critical to my team's success."
Acuity analytics, communications and support - available anytime you need it.
- Easily identify your best or worst performing agents, considering all relevant KPIs.
- Maximixe you time, skills and effort. Increase your span of control.
- Provide agents with consistent visibility to the specific criteria upon which their performance (and compensation) is measured.
- Deliver intelligent and consistent support using Acuity's alerting, agent coaching, quality monitoring, customer survey and communications tools.
- Communicate a common understanding of the contact center’s mission, goals and KPIs to every agent.
One Data Store | One Business Logic Platform | One Central Command