Solutions Executive



Executive

"I need a clear understanding of the strengths and weaknesses of my contact center operations."


Assess, Analyze and Act from a single command and control portal.

  • All of the data and business logic that your contact center relies upon stored and accessible from one place.
  • Customizable Operations, Program and Financial dashboards for you to monitor, analyze and drive exceptional performance across the entire organization – from any device.
  • Profitability drivers for each program are clearly outlined.
  • Profitability measured versus targets on a daily basis at every level of the program.
  • SaaS/Cloud solution eliminates capital investment and upgrade fees, lowers start-up and integration costs.
  • Rapid Deployment – From 30 day setup and 60 days to deploy.



One Data Store | One Business Logic Platform | One Central Command

Solutions

Acuity is designed to align and support every stakeholder within the contact center organization. Select your role below to find Acuity solutions to your specific challenges. Is Contact Center Performance Management the right solution for you? Click here for a check list of key issues to consider.