Case Studies



Convergent is an integrated customer care organization providing solutions to help clients bridge relationships with customers through enhanced, unified communication. Convergent customer care delivery enhances brand equity while maximizing the customer experience through multi-channel voice, chat, e-mail and back office services that are continually measured for compliance and quality standards.

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Bluegreen Corporation is a leading vacation ownership marketing, sales and hospitality company. Their Indianapolis-based customer care center fields 1.2 million calls a year. Its agents provide service and support to more than 170,000 owners in the Bluegreen Vacation Club.

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A leading debt collection agency operating in multiple US-based centers provides inbound and outbound receivables management across all stages of the consumer and commercial life cycle on both a first and third party basis. With an innovative combination of proprietary technologies and work flow tools, comprehensive collections processes focused on compliance and quality lead by experienced professionals committed to continuous process improvement, the business delivers superior financial performance and high levels of client and consumer satisfaction.

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Contact center operations and gamification were meant for each other. Few other business environments bring so many people together to perform similar routines for a common set of business objectives with a similar set of pressures. Employee attendance, morale, disengagement, turnover, and overall performance are unique challenges for contact centers, in which wages and employee skill levels are often low (in many cases, due to very high turnover), and the work itself can be stressful and monotonous.

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About Us

TouchPoint One provides innovative enterprise performance management solutions to the world’s leading contact centers.

Founded by veteran call center executives, TouchPoint One is committed to delivering solutions that empower agents and managers, increase customer satisfaction and loyalty and maximize business performance. The Company’s Acuity product is a hosted software solution (SaaS) that enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk.


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