INDIANAPOLIS, Indiana, April 25, 2016 — TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers today announced that its CEO, Greg Salvato has been invited to speak to the Customer Engagement Synergy Group at CS Week 2016. Greg will discuss gamification and its effectiveness to improve the customer experience, employee engagement and business results. Greg will be joined by Vectren Performance Assurance Manager, Cindy Dossett and Convergent Outsourcing President, Casey Kostecka who will share their respective gamification experiences and expertise across strategy, implementation best practices, return on investment and more. The agenda also allots time for attendee participation and Q&A.
WHEN: Tuesday, April 26, 2016, 1:45 – 2:30 p.m. MT
WHERE: CS Week 2016, Phoenix Convention Center, Phoenix, AZ, Room 124 A
WHAT: Gamification: Energizing CSR Performance
Performance, absenteeism, turnover, and employee well-being are key challenges for contact centers that can be tackled head-on through thoughtful and disciplined application of innovative employee engagement strategies.
In this session, you’ll learn about why employee engagement matters, the rise and power of gamification, and how to tightly align employee engagement strategies to business objectives. You’ll leave this session armed with practical advice and implementation best practices that will help you devise a winning
Cindy Dossett, Performance Assurance Manager, Vectren
Greg Salvato, CEO, TouchPoint One
Casey Kostecka, President, Convergent Outsourcing, Inc.
About TouchPoint One LLC
TouchPoint One is the leading provider of SaaS employee engagement and performance management solutions for contact centers. The Company’s Acuity product is a full-featured contact center performance management solution that enables improved decision making, talent development and process execution at every operational level. TouchPoint One A-GAME and its other contact center employee engagement solutions deliver the rich benefits of enterprise gamification through innovative design and complete, functional alignment with business processes and strategies.
About CS Week
CS Week is the premier annual educational and customer service conference that serves utility professionals at electric, gas and water/wastewater utilities across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer service lifecycle: Billing, Credit and Collections, Customer Engagement, Devices, Data & Analytics, Field Customer Service, Payments and Strategies and Management.
TouchPoint One, Acuity and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. © 2016 TouchPoint One, LLC. All rights reserved.
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