Media Coverage


I'm sure we've all been asked to name our worst job. For me, it was washing dishes at John Gardiner's Tennis Ranch. I worked the breakfast shift and clocked in at the absurd hour of 5:00 in the morning. Not only did I have to put up with scalding hot water, an overbearing chef, and harried servers, but it was my...

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In its heyday, the home improvement reality show Extreme Makeover: Home Edition was appointment TV. Ty Pennington and his crew of exuberant carpenters, architects, contractors and designers would, in just a week, transform a worn-out house into an unbelievable dream home for a lucky family sent away on vacation. Witnessing...

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Today's dynamic business landscape, no matter the field, offers profound opportunities and attendant challenges. Utility companies, in particular, are routinely faced with emergency conditions and unplanned events that can affect hundreds, if not thousands or millions, of customers - all of whom are looking to speak with a live person...

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Contact center operations and gamification were meant for each other. Few other business environments bring so many people together to perform similar routines for a common set of business objectives with a similar set of pressures. Employee attendance, morale...

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One of the bottleneck issues for HR and operational leadership comes down to employee engagement, and more specifically, how to keep employees from leaving. Low employee engagement translates into lower productivity, which consequently results in high turnover...

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Employee engagement is widely recognized as essential to high performance cultures. In fact, research from Gallup reports that companies with highly engaged workforces outperform their peers by 147% in earnings per share and enjoy 25-65% less turnover and 37% less...

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There are many reasons why a person leaves a job. Even the best organizations can only influence some of those reasons and not others. What leads to a supervisor terminating an employee is often very different from the motivation an employee has to leave a job at his...

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We in the tech industry love our jargon to an extent that many times can be an obstacle to success rather than an enabler. One of the terms that is unfortunately over-used and has been for a few years now is “game changer.” For some reason it is used as an alternative when people don’t wish to characterize something that is also over-used, the word “disruptive.”...

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Call Center Week Report Part 2

Posted: July 1, 2015

Contact center professionals who registered for the Call Center Week Expo Hall (June 17-18) were able to take advantage of a number of value-added educational opportunities.

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The Most Powerful Name in Corporate News- Contact Center Performance Management Software Solution. Interview conducted by Lynn Fosse, Senior Editor, CEOCFO Magazine ceocfointerviews.com...

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One of the many great truths voiced by the iconic Green Bay Packer coach, Vince Lombardi, exemplifies the core principal behind the growing interest in modern game mechanics, aka “gamification” among businesses today...

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The 2015 CUSTOMER Product of the Year Award recognizes vendors that are advancing the Call Center, CRM and Teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

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You've invested in the best leadership, technologies, and human capital sourcing and development partners available to formulate and perfect the secret sauce that makes your enterprise exceptional and successful. Now you can gain even more value from these investments by...

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A recent Gallup Business Journal article entitled, “To Win With Natural Talent, Go For Additive Effects” details how four specific human capital strategies can be combined to achieve 59% more growth in revenue per employee while also states that “…how companies manage and develop stars hasn't improved over the past decade.”

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In a fast-paced, supper competitive global business environment, customer service can make or break a company, literally. In an effort to encourage excellence and innovation in this all important field, the International Customer Management Institute (ICMI) every year recognizes a host of companies under different categories for showcasing exemplary support and leadership in the contact center industry.

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One, a provider of enterprise performance management solutions to contact centers, announces that Bluegreen Vacations has selected its Acuity Contact Center Performance Management solution to enhance customer service, improve agent performance and optimize critical business processes. Bluegreen Vacations is a timeshare sales, marketing and resort management company. Bluegreen Vacations also offers a portfolio of comprehensive, turnkey, fee-based service resort management, financial services, and sales and marketing services on behalf of third parties...

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Bluegreen Vacations, a FL-based timeshare sales, marketing and resort management company, stated that it is going to strengthen its contact center operations, enhance customer service and optimize important business processes with the aid of TouchPoint One’s Acuity Contact Center Performance Management (CCPM) solution...

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ouchPoint One, provider of the Acuity Contact Center Performance Management solution, announced today that it is the exclusive Sponsor of the Hire Dynamics 2013 Atlanta Call Center Executive Forum taking place Thursday, July18th, 2013 from 11:30am-1:30pm at Villa Christina in Dunwoody...

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TouchPoint One recently announced that its Acuity CCPM platform based Convergent CEScore, a Contact Center Performance Management solution has been recognized with the CUSTOMER 2012 Product of the Year Award by TMC...

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About Us

TouchPoint One provides innovative enterprise performance management solutions to the world’s leading contact centers.

Founded by veteran call center executives, TouchPoint One is committed to delivering solutions that empower agents and managers, increase customer satisfaction and loyalty and maximize business performance. The Company’s Acuity product is a hosted software solution (SaaS) that enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk.


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