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TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers will be demonstrating its award-winning performance management and gamification solutions at IQPC’s 18th annual Call Center Week (CCW) 2017 conference and expo.
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TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that A-GAME Xtreme was named a finalist for Best Use of Technology by the Employee Engagement Summit & Awards (EE Awards)....

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TouchPoint One, the leading provider of employee engagement and performance optimization solutions for contact centers, announced today that TMC, a global, integrated media company, has named A-GAME Xtreme as a 2017 CUSTOMER Product of the Year Award winner...

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TouchPoint One, the leading provider of employee engagement and performance optimization solutions for contact centers, today announced the winners of the 2017 A-GAME Contact Center Performance Football Challenge Medal of Excellence Award. The honorees are recognized for their outstanding commitment to customer care, sales...

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In its heyday, the home improvement reality show Extreme Makeover: Home Edition was appointment TV. Ty Pennington and his crew of exuberant carpenters, architects, contractors and designers would, in just a week, transform a worn-out house into an unbelievable dream home for a lucky family sent away on vacation. Witnessing...

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TouchPoint One, a leading provider of employee engagement and performance management solutions for contact center and back office operations, announced today that Centric Indy has named it a 2016 Indiana Innovation Award winner for its A-GAME Contact Center Gamification Solution.

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TouchPoint One, the leading provider of contact center performance management and employee engagement solutions announced today that TMC, a global, integrated media company, has named Acuity as a 2016 CUSTOMER Technology Award winner.

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Today's dynamic business landscape, no matter the field, offers profound opportunities and attendant challenges. Utility companies, in particular, are routinely faced with emergency conditions and unplanned events that can affect hundreds, if not thousands or millions, of customers - all of whom are looking to speak with a live person...

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TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today announced details of Gridiron II, the second season of its American football-themed A-GAME contact center performance challenge.

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TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today announced the launch of the Sprint League of Champions, an Olympics themed version of its award-winning A-GAME gamification platform for contact centers and back-office operations.

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TouchPoint One, a leading provider of employee engagement and performance management solutions, announced today that its A-GAME "Gridiron" Contact Center Performance Football Challenge was presented with the 2016 “Employee Engagement in a Call Center” award by the Employee Engagement Summit & Awards (EE Awards).

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One of the bottleneck issues for HR and operational leadership comes down to employee engagement, and more specifically, how to keep employees from leaving. Low employee engagement translates into lower productivity, which consequently results in high turnover.

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TouchPoint One, a leading provider of employee engagement and performance management solutions for contact centers, announced today that the company has joined the Genesys Partner Program and added its Acuity Performance Management platform to the Genesys AppFoundry.

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Employee attendance, morale, disengagement, turnover, and overall performance are unique challenges for contact centers, in which wages and employee skill levels are often low (in many cases, due to very high turnover), and the work itself can be stressful and monotonous.

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TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers today announced that its CEO, Greg Salvato has been invited to speak to the Customer Engagement Synergy Group at CS Week 2016.

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ouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today announced the winners of the 2016 A-GAME Contact Center Performance Football Challenge Medal of Excellence Award.

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Employee engagement is widely recognized as essential to high performance cultures. In fact, research from Gallup reports that companies with highly engaged workforces outperform their peers by 147% in earnings per share and enjoy 25-65% less turnover and 37% less...

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TouchPoint One, the leading provider of SaaS contact center performance management and employee engagement solutions announced today that TMC, a global, integrated media company, has named A-GAME as a 2016 CUSTOMER Product of the Year Award winner...

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TouchPoint One, the leading provider of SaaS solutions for contact center performance management announced today that TMC, a global, integrated media company, has named Acuity as a winner of the 2015 Customer Experience Innovation Award winner....

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TouchPoint One, provider of the Acuity Cloud Contact Center Performance Management solution announces preparations for its first annual A-GAME Contact Center Performance Football Challenge. Tailgate parties, pep rallies and other pre-game events are...

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TouchPoint One, provider of the Acuity Cloud Contact Center Performance Management solution today announced the release of A-GAMESM and kick-off of the first annual A-GAMESM Contact Center Performance Football Challenge.

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Acuity Contact Center Performance Management software vendor, TouchPoint One announced today that it will be exhibiting at Call Center Week (CCW), June 15-19, 2015 at The Mirage in Las Vegas, Nevada.

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TouchPoint One, a leading provider of Contact Center Performance Management software today announced that Vectren has selected its Acuity solution to improve the efficiency and effectiveness of its contact center operations.

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TouchPoint One, the leading provider of Contact Center Performance Management software solutions, announced today that TMC, a global, integrated media company, has named Acuity as a 2015 CUSTOMER Product of the Year Award winner.

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Acuity Contact Center Performance Management new release delivers core platform upgrades as well as new or enhanced features focused on employee attrition management, analytics, monitoring and employee recognition and engagement.

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Session 202 - "All for One & One for All" - ICMI Contact Center Demo and Conference, Tuesday, November 4, 2:15 p.m. - 3:30 p.m. CT will include a Contact Center Performance Management Primer, Case Study and Q&A with TouchPoint One CEO, Greg Salvato and Convergent Outsourcing President, Casey Kostecka.

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TouchPoint One, a leading provider of cloud-based Contact Center Performance Management solutions, announced today that customer Convergent Outsourcing, Inc. has been named a 2014 Technology Leadership Award winner for Operational Innovation in the Customer Excellence category. 

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TouchPoint One to sponsor Hire Dynamics 32nd Annual Contact Center Executive Forum taking place Wednesday, June 4th, 2014 from 11:00am-1:00pm at Villa Christina in Dunwoody, Georgia.

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Convergent Outsourcing, Inc. & Acuity Performance Management by TouchPoint One recognized as a finalist in the Best Use of Technology Category

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TouchPoint One Contact Center Performance Management solution helps Bluegreen Vacations enhance customer service, improve agent performance and optimize critical business processes.

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TouchPoint One to sponsor Hire Dynamics 2013 Atlanta Call Center Executive Forum taking place Thursday, July18th, 2013 from 11:30am-1:30pm at Villa Christina in Dunwoody.

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TouchPoint One announced that Convergent CEScore, a Contact Center Performance Management solution founded on TouchPoint One’s Acuity CCPM platform, has been named a CUSTOMER 2012 Product of the Year Award recipient by TMC.

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