Events



Event: Innovation Summit
Date: May 9, 2017
Time: 10:00 am - 3:00 pm
Location: GM Warren Technical Center
GM Tech Center Road
Building 7000
Warren, MI 48092


About the Event:
Join us for an exciting event featuring technology and innovation. Plus, tour the contact centers for both On-Star® and General Motors®.

Register here




Event: CS Week Field Services Synergy Group
Date: May 23, 2017
Time: 8:00 am - 3:00 pm
Location: Fort Worth Convention Center | Room 201 C


About the Event:
The CS Week Field Services Synergy Group will cover a wide variety of topics related to field services. Topic areas include technology, resource management strategies, safety, organization and change management, emergency management, customer service, and more. Innovative programs and effective implementation are the core of CS Week’s Field Service Synergy Group. Facilitated by recognized leaders in the field, participants will benefit from top speakers, cutting edge topics and the opportunity to share among themselves.

Join us at 11:00 AM – 12:00 PM:
Gamification: Energizing Field Service Performance
Speaker: Greg Salvato, CEO, TouchPoint One
Speaker: Vic Schoenig, Director, Field and Metering Operations, PSE&G
Facilitator: Darren Yates, Consultant - Operations Applications, ONEGas

View Full Agenda Register Here




Event: 2017 Call Center Week
Date: June 26 – 30, 2017
Location: The Mirage, Las Vegas, NV


About the Event:
The magic of CCW is the combination of Conference Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization. Be part of the community that comes together each year for a week full of learning, networking, and some fun!

Register Here



About Us

TouchPoint One provides innovative enterprise performance management solutions to the world’s leading contact centers.

Founded by veteran call center executives, TouchPoint One is committed to delivering solutions that empower agents and managers, increase customer satisfaction and loyalty and maximize business performance. The Company’s Acuity product is a hosted software solution (SaaS) that enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk.


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