Events



Event: Employee Engagement Awards & Conference 2018
Date: June 07, 2018
Location: Chicago


About the Event:
It gives us great pleasure to announce our fourth annual North American Employee Engagement Conference & Awards. We return to the great city of Chicago with some of our 2017 event winners ready to present updated award-winning case studies along with a host of experts, sessions & thought-provoking ideas. You will be inspired in unique ways personal to you. Past attendees have commented that the conference challenged them to think differently, gave them proof to convince a CEO to invest more, convinced them to stop a program that just wasn’t working, and just allowed them to bounce ideas off like-minded professionals.

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Event: Customer Contact Week 2018
Date: June 18 – 22, 2018
Location: The Mirage, Las Vegas


About the Event:
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.

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About Us

TouchPoint One provides innovative enterprise performance management solutions to the world’s leading contact centers.

Founded by veteran call center executives, TouchPoint One is committed to delivering solutions that empower agents and managers, increase customer satisfaction and loyalty and maximize business performance. The Company’s Acuity product is a hosted software solution (SaaS) that enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk.


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