TPO's senior management team possesses significant experience in the contact center, technology and financial services industries. The team has experience with both private and public companies and has significant expertise in relevant functional areas (contact center operations, technology development, project management and analytics) and industry sectors (utilities, telco, retail, travel & hospitality, outsourcing, technology, banking, ARM/collections and public sector agencies).
Greg Salvato - CEO
Greg brings to TouchPoint One, its clients and stakeholders exceptional executive management experience in the business, financial and technology sectors. Since 1999, Greg has served as CEO and Board Chairman of software services firm, PWI, Inc., overseeing large-scale development operations for an extensive portfolio of start-up, mid-size and global clients. Greg also serves as Chairman and CEO of Privacyware, an innovative provider of award-winning web application firewall, pc security and security data analytics software.
Between 1997 and 2007, Greg served as Chief Operating Officer, Board Director and investor for Internet Transaction Solutions, Inc. (ITS) and was instrumental in helping it become the dominant electronic bill payment (EBP) processor in the receivables management and utilities sectors (acq. 2007 by Online Resources Corp/ORCC). As a former NASD registered principal and general securities representative, Greg has raised private and public capital and led investment banking initiatives to support the growth objectives of several early and growth stage companies. Greg began his professional career at CUC International (Cendant Corp.) and is an active investor and advisor to several entrepreneurs and early/seed-stage companies.
Jeff Gackenheimer - Vice President, Engineering
Jeff brings over two decades of technical leadership experience to TouchPoint One. After beginning his career as a programmer for a civil engineering firm, he co-founded and grew 2 separate marketing companies over a span of 17 years. His deep understanding of system design and diverse software development background make him well suited to tackle the challenges of today’s contact center environments. His numerous innovations in the field of enterprise performance management and contact center analytics have contributed significantly to the success of TouchPoint One.
Dean Weathers - CTO
Dean is responsible for all information systems, technology, data processing, application development, database design, and communications for the corporate infrastructure and client projects. He has over 19 years experience in data processing, database development, application design, call center services and direct marketing. He is highly skilled in database design, application design and data processing. He has utilized all aspects of database marketing such as house-holding methodologies, segmentation, response management, campaign and inquiry management, lead generation, performance and data analytics. Dean holds a Computer Technology degree from Purdue University.
Michael Kendall - EVP Business Development
Michael is a seasoned professional in marketing, advertising, public relations and sales and sales management with over 35 years of experience in the business process outsourcing industry. He has held executive management positions with iQor, IntelliRisk, Windham Professionals, Enhanced Recovery Company and National Revenue Corp.
Guy Gray - Advisor
Throughout his 25 years of innovative leadership, Guy Gray has proven to be a skilled executive who brings about significant business results and turnaround through setting a strategic vision and bringing teams together to meet common goals. Guy’s most recent corporate role was with ICT Group a $450M BPO company where he was President of the International Division and was responsible for the Sales and Marketing organization. Prior to ICT Group, Guy spent 11 years in various executive management roles with Cendant Corporation, a $22B conglomerate in Travel and Real Estate.
Before joining Cendant, he was the principle at Gray-Comm Consulting, Inc., with a mission to assist corporations in the negotiations of their telecommunications contracts. In his early career, Guy worked for AT&T and Raytheon Corporation where he held positions of increasing responsibility in sales, financial management and product management. Guy served on the Board of Directors for two privately held companies with $1.5b in revenue that provided network services and software applications to the airline industry, Sita, S.C. and Sita, Inc. He earned his BBA from the University of Massachusetts at Amherst with a concentration in Finance graduating with honors. He later earned his MBA from the University of Georgia at Athens and was the class valedictorian.
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